Inducing client-focus in bureaucracy: The citizen's charters in India
by Sharma Arvind K;Sharma Indu
Published by : Kanishka Publishers, Distributors (New Delhi) Physical details: 243p. ISBN:81-7391-453-2.
Subject(s):
Bureaucracy
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Indian Railway
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Scrutinizing the pioneer's experience- citizen's charters in UK, citizen's charters in India- progran format and contents, securing implemenatation- understanding the charter's nuances, citizen's charters at state level/ union level, cultural change, consolidating th initiative charter implementation index and props to accountability
Year: 2002
| Item type | Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Books | KILA HEADQUARTERS LIBRARY General Stacks | 351.001 SHA/I (Browse shelf) | Available | 006765 |