| 000 -LEADER |
|---|
| fixed length control field |
00734nam a2200133Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
81-7391-453-2 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
351.001 |
| Item number |
SHA/I |
| 100 ## - MAIN ENTRY--AUTHOR NAME |
|---|
| Personal name |
Sharma Arvind K;Sharma Indu |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Inducing client-focus in bureaucracy: The citizen's charters in India |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher |
Kanishka Publishers, Distributors |
| Place of publication |
New Delhi |
| Year of publication |
2002 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Number of Pages |
243p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical Term |
Bureaucracy |
| -- |
Indian Railway |
| -- |
Scrutinizing the pioneer's experience- citizen's charters in UK, citizen's charters in India- progran format and contents, securing implemenatation- understanding the charter's nuances, citizen's charters at state level/ union level, cultural change, consolidating th initiative charter implementation index and props to accountability |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |
