Sharma Arvind K;Sharma Indu
Inducing client-focus in bureaucracy: The citizen's charters in India - New Delhi Kanishka Publishers, Distributors 2002 - 243p.
81-7391-453-2
Bureaucracy
Indian Railway
Scrutinizing the pioneer's experience- citizen's charters in UK, citizen's charters in India- progran format and contents, securing implemenatation- understanding the charter's nuances, citizen's charters at state level/ union level, cultural change, consolidating th initiative charter implementation index and props to accountability
351.001 / SHA/I
Inducing client-focus in bureaucracy: The citizen's charters in India - New Delhi Kanishka Publishers, Distributors 2002 - 243p.
81-7391-453-2
Bureaucracy
Indian Railway
Scrutinizing the pioneer's experience- citizen's charters in UK, citizen's charters in India- progran format and contents, securing implemenatation- understanding the charter's nuances, citizen's charters at state level/ union level, cultural change, consolidating th initiative charter implementation index and props to accountability
351.001 / SHA/I