Handbook for Measuring Customer Satisfaction and Loyalty (Record no. 18396)
| 000 -LEADER | |
|---|---|
| fixed length control field | 00476nam a22001337a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 8179290514 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | HIL/H |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Hill, Nigel |
| -- | Alexander, Jim |
| 245 ## - TITLE STATEMENT | |
| Title | Handbook for Measuring Customer Satisfaction and Loyalty |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New Delhi |
| Name of publisher | Infinity Books |
| Year of publication | 2003 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xiv,290p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Marketing research |
| -- | Consumer satisfaction--Evaluation |
| -- | Customer relations |
| -- | Consumer satisfaction |
| -- | Customer Satisfaction |
| -- | Market Research |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Permanent Location | Current Location | Shelving location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|
| KILA - CHRD LIBRARY | KILA - CHRD LIBRARY | General Stacks | 2020-02-13 | 658.812 HIL/H | C003789 | Books |