Hill, Nigel Alexander, Jim
Handbook for Measuring Customer Satisfaction and Loyalty - New Delhi Infinity Books 2003 - xiv,290p.
8179290514
Marketing research
Consumer satisfaction--Evaluation
Customer relations
Consumer satisfaction
Customer Satisfaction
Market Research
658.812 / HIL/H
Handbook for Measuring Customer Satisfaction and Loyalty - New Delhi Infinity Books 2003 - xiv,290p.
8179290514
Marketing research
Consumer satisfaction--Evaluation
Customer relations
Consumer satisfaction
Customer Satisfaction
Market Research
658.812 / HIL/H