Subject(s): Municipal corporations in India in Delhi. -- Bureaucracy. -- Municipal corporations. -- Problem and this study, building department, approval of building plans, sanction of building plans- citizen's experiences, inspection, completion certificate - citizen's experiences, personnel problems, corporation image, retrospect and reflections -- Statement of application received by the building department for sanction of building plans, sanitary plans, completion certificate case during the year 1964-65 and 1965-66, sanctioned strength and educational qualification of building department staff, bye laws relating to building section 481(I) F