Kerala Institute of Local Administration - Library

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  • KILA Library - Catalogue

  • KILA Library - Catalogue

  • KILA Library - Catalogue

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1.
The power of appreciative inquiry:- A practical guide to positive change by Whitney Diana Publication: San Francisco Berrett- Koehler Publishers 2003 . 266p Date: 2003 Availability: Items available: KILA HEADQUARTERS LIBRARY (1),

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2.
Customer Relationship Management : integrating marketing strategy and information technology by Zikmund, William G | McLeod, Raymond | Gilbert, Faye W. Publication: Singapore Wiley 2004 . xix,179p. Date: 2004 Availability: Items available: KILA - CHRD LIBRARY (1),

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3.
Handbook for Measuring Customer Satisfaction and Loyalty by Hill, Nigel | Alexander, Jim Publication: New Delhi Infinity Books 2003 . xiv,290p. Date: 2003 Availability: Items available: KILA - CHRD LIBRARY (1),

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4.
Customer Care by Bee, Frances | Bee, Roland Publication: Hyderabad Universities Press 2000 . 80p. Date: 2000 Availability: Items available: KILA - CHRD LIBRARY (1),

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