Kerala Institute of Local Administration - Library Search for 'su:Customer relations--Management'

The power of appreciative inquiry:- A practical guide to positive change

By Whitney Diana. San Francisco Berrett- Koehler Publishers 2003 . 266p 1-57675-226-7

By Zikmund, William G | McLeod, Raymond | Gilbert, Faye W.. Singapore Wiley 2004 . xix,179p. 9812530541

By Hill, Nigel | Alexander, Jim. New Delhi Infinity Books 2003 . xiv,290p. 8179290514

By Bee, Frances | Bee, Roland. Hyderabad Universities Press 2000 . 80p. 8173713154