Who benefits from India's public services? : A people's audit of five basic services - Paul Samuel; Balakrishnan Suresh; Thampi Gopakumar K; Sekhar Sita; Vivekananda M (Academic Foundation New Delhi, 2006)
Keywords: Primary Education -- Drinking water -- Public utilities -- Role of state in service delivery, gaps in service delivery, institutional factors affecting public service delivery, user satisfaction as a core indicator of service quality, provision of public services in India, drinking water, health care, PDS, primary education, approach and methodology, state of public services in India, drinking water, health care, road transport, primary schools, child care system, public services and disadvantaged sections, tribal- ST,SC, satisfaction and quality of services- validating the linkage, policy implications