Public service delivery in India : understanding the reform process - Chand, K,Vikram (New Delhi Oxford University Press, 2010)
Keywords: Municipal services -- Context, complexity and contingency- understanding process of reforming public service delivery in India, transforming governance in a lagging state in Bihar, divers of reform- examining a puzzle in west Bengal, reforming public services in high growth state in Gujarat, regulation and infrastructure development in India- comparing telecommunications, ports and power, urban reforms in three cities- Bangalore, Ahmedabad and Patna, effective delivery of public services- executive agency model, implementation of right to information- ideas for India from Canada, Mexico and south Africa