Subject(s): Health insurance -- Enhancing revenues -- Financial inclusion : Urban local bodies, Technology inclusive, Micro-insurance, Economic inclusion, Tineri experience -- Inclusive insurance : Building a cost-effective distribution channel, Matching insurance, Health insurance -- Scaling inclusion : Sustaining the network, Speeding e-government : connecting central and state government initiatives through trust and leadership , Reaching the unbanked, Challenge of up-scaling, Mobility connectivity -- Financial and government applications: Interoperability, Branchless banking to reach government interventions, Interoperability in inclusion, Computerisation of land records in India -- Technology standards for financial inclusion and e-Security -- Digital signatures in financial services, Proactive security and intelligent incident response, Secure banking, Common communication infrastructure -- Enhancing revenues : CRM