Subject(s): Social service -- Social case work -- Human Growth and Development -- Social Welfare -- What are human services, what do human service workers do, human service network, finding the appropriate human service program, -- Changing nature of the helping process : Society shapes helping behavior, helping in western culture, cycles of helping, welfare rights movements, behavior defined as a social problem, defining problems, AIDS, preventive health care, defining family violence, history of human service work, COSs and settlement house movements, social work school -- Strategies of intervention : Multicausality, strategies of intervention, direct service strategies, direct service and system change strategies, activities and tasks used to implement each strategy -- Attitude/values, skills and knowledge : Professional helping relationship, pyramid model, attitudes/ values, skills and knowledge, attitudes and values of the human service worker, skills of human service worker, basic knowledge of the human service worker -- Values and ethical dilemmas : Unbiased workers, dilemmas surrounding the value of self determination, some current ethical conflicts, conflicting views on the nature of human nature, conflicts caused by bureaucratic demands, conflicts due to the variation in national values in US, impact of the AIDS epidemic on homosexual men, ethical conflicts -- Social welfare system : Social security, AFDC, food stamps, unemployment insurance, medical aid program, earned income tax credit, personal social services, vital service delivery program, services for pregnant and parenting teens, metal health services, medical social work, developmental disabilities, private enterprise and social welfare programs, homeless -- Implementing human service interventions -- Working with diversity : Struggle for equality, understanding ethnicity, bicultural theory, oppression and exclusion, media stereotypes, social class, gender, women empowerment, gays and lesbians, differently abled -- Interviewing : Characteristics of an interview, structure of an interview, recording -- Case management/ counseling : Coordinated approach to partnership in parenting (CAPP), goals of case manager/ counselor, process of case management/ counseling, building supportive relationships, crisis intervention, case management/counseling in the era of managed health care -- Facilitating groups : Workers as group members, establishing and facilitating a group -- Program planning : Basic tools of the planning process, phases and steps in planning process -- Organizing and changing systems : Getting to the source of the problem, checking on the mental health quotient (MHQ) of a system, dilemma's of the change agent, method of organizing and changing systems, planning and implementing a change effort, rewards of social change interventions -- Thriving and surviving in this field -- Understanding legal issues : Law as resources, law as restriction, laws every workers needs to know, helping clients get their legal rights, some current legal issues -- Staying current and avoiding burnout : some reactions to stressful conditions, staying alive positive adjustments