Subject(s): World of training and development : Changing environment, demographic change- implications for 1990s, benefits of training and development, training for change- investment in people, training for quality, standards in training context, training and development profession, need to market training -- Planning and managing training and development : Learning organization, approaches and strategies, cultural dimension, organizational training needs, job training needs, training as manager, developing effective trainers, effective trainer checklist, training the sales force, performance appraisal, using evaluation techniques, training records -- Ways and means : Individual and group learning, flexible learning, self managed learning, computer based training, online education and development, mentoring and coaching, using training aids, how people learn -- training for skills : Communication skills training, interpersonal skills training, business language training, neuro-linguistic programing -- management training and development : Effectiveness in management development, developing women managers, teambuilding, action learning, management development and organization development, management games and case studies, handling national cultural differences