The Gamut of e-Government Research, Design and Implementation : Key Issues / Bwalya Kelvin Joseph, Stephen Mutula -- Realigning Governance : From e-Government to e-Democracy for Social and Economic Development / Bongani Ngwenya -- Revisiting Local Governments and Social Networking : Do You Speak Our Language? / Gerald A. Merwin Jr., J. Scott McDonald, Keith A. Merwin, Maureen McDonald, John R. Bennett Jr. -- Social Media Use in the Public Sector / Anteneh Ayanso, Darryl Moyers -- Increasing Voter Turn-up Using Mobile Phones as a Voting Tool / Emmanuel Eilu -- Smart Participaton : Enhancing Citizens' Participation via Recommender Systems / Luis Terán -- Citizens and E-Government : Perceptions in Nigeria / Gbolahan Olasina -- Freedom of Information as a Catalyst for Responsiveness in the e-Government environment : A Closer look at Botswana / Bwalya Kelvin Joseph, Sebina Mazebe Peter, Saul C. Zulu -- E-Government Initiative : Key Functions of Electronic Records Management Requirements in the Malaysian Judiciary / Nurussobah Hussin -- Knowledge Management and Electronic Records Management in the Realm of e-Government : Case of Botswana / Kelvin Joseph Bwalya, Saul F.C. Zulu, Peter Mazebe Sebina -- E-Government Transparency and Citizen Engagement Increasing Accountability / Deborah S. Carstens, Stephen Kies & Randy Stockman -- Understanding Methodology Aspects for Measuring Multi-Dimensional e-Government : Pointers for Research and Practice / Bwalya Kelvin Joseph -- A conceptual model for the measurement of e-Government 2.0 adoption by developing countries / Yfantis Vasileios, Abel Usoro, Tseles Dimitrios -- Value Assessment in E-Government and M-Government / Shu Wen Lee , Pek Hia Lai -- Sustainable cloud computing frameworks for e-Government : best practices in Italian municipalities / Sabrina Leone, Giovanni Biancofiore -- Incentives for Inclusive e-Government : The Implementation of Contact Centers in Swedish Municipalities / Irene Bernhard -- Research and experiences in implementing e-Government endeavors in emerging countries : A literature review / Manuel Pedro Rodríguez Bolívar, Laura Alcaide Muñoz, Antonio M. López Hernández -- The ICT and the Legislation on Transparency and Freedom of Information : The Impact on Local Government Practices in the Dominican Republic / Alejandro Sáez-Martín, Arturo Haro-de-Rosario, Manuela García-Tabuyo, María Del Carmen Caba-Pérez.

"This book touches on several key issues and challenges surrounding the recent e-government boom and offers practical solutions from those who have been a part of implementing e-government programs internationally"--