Subject(s): Public administration. -- Organizational change. -- Civic activism -- Fundamental concepts and theories : Administration- making a connection with the library's strongest advocate, e-participation and citizen relationship management in urban governance- tools and methods, inherent difficulties and complexities of voting electronically, e-government concept- holistic and electronic framework -- E-governance as a paradigm shift in public administration- theories, application and management, eParticipation in Europe- current state and practical recommendations, delineating three dimensions of e-government success- security, functionality and transformation, FUPOL policy lifecycle, E-participation for equity in low income neighborhoods, towards an interactive e-government system in sub Saharan Africa - prospects and challenges, role of social influence and prior experience on citizen's information to continuing to use e-government systems -- Sociopolitical digital interactions maturity- analyzing the Brazilian states, sustainability governance in democracies, sustainability of e-government success- integrated research agenda, election and social media, e-government considerations- focus on south Africa, providing rational and normative policy evaluation with Hedonic estimation in developing and emerging market economies -- Development and design methodologies : Evaluation and metrics of E-government - from eEurope 2002 to digital Agenda 2020, transitioning to government shared services centers, methodology for risk assessment and costs associated with risk occurrence in e-government projects, methods and lessons from evaluating the impact of e-participation projects in MOMENTUM, competing from a high economy- what is the challenge to Australian public policy, policy modeling methodologies, towards an integrated research framework in public policy focused investigations, e-government service research development - literature review