Subject(s): Service Delivery policy -- Information management -- annexure C -- Planning and implementation : Design and implementation of results based planning systems, implementing approved policy on long pending infrastructure projects, simplification of rules for faster implementation of decisions in government -- Service delivery : Service delivery policy for secretariat and selected departments, information access integrated into works flow in secretariat and other orifices with supporting working environment, monitoring of approved recommendations of administrative reforms committeee with fast track implementation of selected initiatives on service delivery improvements -- Human resource management : Performance based systems civil service, design and implementation of state civil service, comprehensive training program for civil servants, implementation of integrated payroll and personnel management system, functional review -- Information management : Right to informationa act and rules, IT based information exchange through akshaya centers, knowledge based decision support system for a transparent e-Governance in Kerala, creation of knowledge archive for government secretariate, human resource for e- governance